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Job Summary

Synchrony Financial
Phoenix, AZ 85040
Financial Services
Job Type
Full Time
Years of Experience
Less than 1 Year
Education Level
High School or equivalent
Career Level
Entry Level

Bilingual (English/Spanish) Customer Service Representative

About the Job

Engage with a company that knows you’re as important as the customer.


Engaging with a call center team that thrives on solving problems together.  Engage with leadership that listens.  Engage with new experiences and see what happens.


With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit, banking products and promotional financing, providing a range of products for a diverse group of national and regional retailers. And with 80 years of experience, we know how to develop talent.  When you join us, you’ll work in dynamic environment, alongside leaders in the industry- forward thinkers who drive innovation and results.  This is your opportunity to become a part of something special – join us.




The role

Ever spoken with a Customer Service Representative who solved your problem and left you smiling? That’s your job description here: making sure our customersknowthey made the right choice when they chose us. You’ll be the main contact for English- and Spanish-speaking customers looking for answers about our credit cards. Our customers need your help increasing their credit line, understanding payment options and promotional plans and finding waysto make good health and purchases more accessible.


This position qualifies for a 10% bilingual pay differential.


We’re seeking a highly motivated customer friendly employee willing to embrace empowerment and handle in-bound phone calls from our numerous cardholders/account holders. Our ideal candidate is one that wishes to provide exceptional customer service within a team environment.


Join us, and get all the pay and incredible benefits of a global leader, plus total rewards that include:


      Paid training

      401(k) savings plan with company match

      Fixed Schedules

      Tuition Reimbursement (after 6 months of employment)

      Weekly Pay and shift differential for qualifying shifts

      Monthly incentive bonus based upon achievement of servicing metrics

      Medical benefits at start of employment

      Casual, Friendly atmosphere

      On-site gym for employees (only in site locations where we have a gym)


Essential Responsibilities

Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:

  • Answer inbound calls from customers regarding their credit card inquires.
  • Resolve credit inquiries on new accounts and authorize sales on existing accounts.
  • Achieve the highest level of customer satisfaction through one call resolution.
  • Utilize professional techniques to generate additional revenue.
  • Maintain and improve customer/client relations in a Healthcare-oriented environment.
  • Consistently improve overall activation and retention of cardholders.


Qualifications and Requirements



• 6+ months of customer service experience in any industry or equivalent military experience

• Basic Math Skills - Arithmetic computation.

Must be fully fluent in both English and Spanish

Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • If currently a Synchrony Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


Desired skills and experience

• Ability to perform in a fast-paced environment.

Excellent verbal, written and telephone skills.

Background in call center environment.



If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com


Engage with us.


Explore our call center jobs at www.SynchronyCareers.com

Synchrony Financial offers a great work environment and challenging careers. Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.


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