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Job Summary

Synchrony Financial
Phoenix, AZ 85040
Job Type
Full Time
Years of Experience
Less than 1 Year
Education Level
High School or equivalent
Career Level
Entry Level

Bilingual (English/Spanish) Customer Service Representative

About the Job


Engage with a company that knows you’re as important as the customer.

Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.


We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE’s rock-solid leadership combined with the fresh ideas of a new team.


The role

Ever spoken with a Customer Service Representative who solved your problem and left you smiling? That’s your job description here: making sure our customers know they made the right choice when they chose us. You’ll be the main contact for English- and Spanish-speaking customers looking for answers about our credit cards. Our customers need your help increasing their credit line, understanding payment options and promotional plans and finding ways to make good health and purchases more accessible.


Essential Responsibilities

Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:

·         Answer inbound calls from customers regarding their credit card inquires.  

·         Resolve credit inquiries on new accounts and authorize sales on existing accounts.

·         Achieve the highest level of customer satisfaction through one call resolution.

·         Utilize professional techniques to generate additional revenue.

·         Maintain and improve customer/client relations in a Healthcare-oriented environment.

·         Consistently improve overall activation and retention of cardholders.


Qualifications and Requirements



• 6+ months of customer service experience in any industry or equivalent military experience

• Basic Math Skills - Arithmetic computation.

• Must be fully fluent in both English and Spanish

Eligibility Requirements :

    1. You must be 18 years or older
    2. You must have a high school diploma or equivalent
    3. You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
    4. If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired skills and experience
• Ability to perform in a fast-paced environment.
• Excellent verbal, written and telephone skills.
• Background in call center environment.


If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com


Engage with us.


Explore our call center jobs at www.SynchronyCareers.com

GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.


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