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Collections Representative - F...

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Collections Representative - Full Time and Part Time

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OverView Synchrony Financial

We're in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We're building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE's rock-solid leadership combined with the fresh ideas of a new team.

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Job Summary

  • Company: Synchrony Financial
  • Location: Canton, OH 44718
  • Date Posted: 10/20/2014
  • Job Status/Type: Full Time Employee
  • Job Category: Customer Support/Client Care
Synchrony Financial

Additional Information

  • Occupation: Call Center
  • Industry: Financial Services
  • Work Experience: 1+ to 2 Years
  • Career Level: Entry Level
  • Education Level: High School or equivalent
Job Description:

Engage with a company that knows you’re as

important as the customer.

 

Engage with a team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.

 

We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE’s rock-solid leadership combined with the fresh ideas of a new team.

 

 

Engage as a COLLECTION REPRESENTATIVE

 

 

The role

We’ve all been there—sometimes a bill just doesn’t get paid. That doesn’t make a customer any less of a VIP. In this role, you’ll tackle the important work of getting past-due accounts up to date. You’ll handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also investigate past-due accounts using tracking resources like FastData and Surveyor.

 

On day one, you'll enjoy a warm, welcoming environment with benefits that include

    1. Paid training
    2. Bonus structure
    3. 401(k) savings plan
    4. Tuition reimbursement
    5. Casual, friendly atmosphere
    6. Shift differential for qualifying shifts
    7. Weekly Pay

 

Essential Responsibilities

We need you to:

• Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts.

• set up payment arrangements to bring past due accounts current

• Educate our customers.

• Identify and find ways to improve service.

• Identify and report call trends



Qualifications and Requirements

• 6+ months of customer service experience in any industry or equivalent military experience

• Basic Math Skills - Arithmetic computation.

 

Eligibility Requirements :

    1. You must be 18 years or older
    2. You must have a high school diploma or equivalent
    3. You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
    4. If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

 

Desired skills and experience

• Have at least 6 months experience in a collections position.

• Working knowledge of PowerPoint, Word, Excel and Outlook.

• Experience working in an environment where service levels are tracked.

• FDCPA requirements.

 

 

 

If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com

 

Engage with us.

 

Explore our call center jobs at www.SynchronyCareers.com

 

Synchrony Financial offers a great work environment and challenging careers. Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.

 

About Synchrony Financial
We support you. You support us. We all succeed. Join us at Synchrony Financial, and get all the pay and incredible benefits of a global leader. Engage with us and find: people who want to succeed, and want to help you do it too.

At Synchrony Financial, we actually like working together. We see the future as interesting, exciting and filled with opportunity. GE has always been a training ground for great leaders, and as Synchrony Financial, we're continuing that legacy by investing more than ever to train our team. Which means that no matter what role you play on our team—Customer Service Rep or VP, Risk Analyst or HR Manager—you'll find opportunities to engage: with your career, with new experiences and with your future.