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Collections Representative - F...
Engage with a company that knows you’re as
important as the customer.
Engaging with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.
With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit, banking products and promotional financing, providing a range of products for a diverse group of national and regional retailers. And with 80 years of experience, we know how to develop talent. When you join us, you’ll work in dynamic environment, alongside leaders in the industry- forward thinkers who drive innovation and results. This is your opportunity to become a part of something special – join us.
Engage as a COLLECTION REPRESENTATIVE
We’ve all been there—sometimes a bill just doesn’t get paid. That doesn’t make a customer any less of a VIP. In this role, you’ll tackle the important work of getting past-due accounts up to date. You’ll handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also investigate past-due accounts using tracking resources like FastData and Surveyor.
Join us, and get all the pay and incredible benefits of a global leader, plus total rewards that include:
401(k) savings plan with company match
Tuition Reimbursement (after 6 months of employment)
Weekly Pay and shift differential for qualifying shifts
Monthly incentive bonus based upon achievement of servicing metrics
Medical benefits at start of employment
Casual, Friendly atmosphere
On-site gym for employees (only in site locations where we have a gym)
We need you to:
• Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts.
• set up payment arrangements to bring past due accounts current
• Educate our customers.
• Identify and find ways to improve service.
• Identify and report call trends
Qualifications and Requirements
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
• 6+ months of customer service experience in any industry or equivalent military experience
• Basic Math Skills - Arithmetic computation.
Eligibility Requirements :
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired skills and experience
• Have at least 6 months experience in a collections position.
• Working knowledge of PowerPoint, Word, Excel and Outlook.
• Experience working in an environment where service levels are tracked.
• FDCPA requirements.
If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com
Engage with us.
Explore ourcall center jobs at www.SynchronyCareers.com