Customer Service Representative
Performs a variety of data entry, verification and related duties for processing of disputes, fraud, chargebacks, exceptions and/or other associated transactions. Monitors, verifies, and edits data during input process. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
Data entry, verification and related duties for processing of disputes, fraud, chargebacks, exceptions and/or other associated transactions.
Monitors, verifies, and edits data during input process
Transmits supporting documentation to networks/ issuers
Monitors inventory to ensure timely completion of disputes
High school diploma or equivalent experience. Some college preferred. 0 to 2 years office experience required. Fraud, chargebacks and/or disputes experience preferred. Knowledge of banking & network rules and regulations. Ability to read, write, type, complete basic arithmetic, and multi task. Research skills required. Must be motivated and a self-starter.
Microsoft Excel, 10-key and Alpha keyboard (speed and accuracy), analytical skills
Working hours: 7 am to 5 pm (various shifts)
Must have Excel knowledge as well as data entry and typing skills
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.