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Customer Service Technician

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Job Summary

Intralot, Inc.
Clovis, NM 88101
Computer Hardware
Computer Software
Computer/IT Services
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
Job Reference Code
Contact Information
Intralot, Inc.
11360 Technology Circle
Duluth, GA 30097

Customer Service Technician

About the Job


Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.


Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.


We currently have an opening for a Customer Service Technician in the Clovis/Tucumcari/Santa Rosa NM area. For more information or to apply, please click here: https://home.eease.adp.com/recruit/?id=4001841

Education, Training and Experience

  • High school diploma or equivalent
  • 2-5 years experience with commercial communication systems or electronics
  • Must have at least (3) years of driving experience in the class of vehicle operated
  • Must be able to distinguish between far, near, peripheral distances
  • Driving record must be free of DUI/DWI for (3)three-year period prior to employment



Knowledge, Skills and Abilities

  • Knowledge of commercial communication and telecommunication systems
  • Operation of telecommunication test equipment skills
  • Ability to analyze, prioritize and efficiently resolve technical problems
  • Ability to prioritize, organize and manage projects to completion
  • Ability to lift/carry up to 80 pounds occasionally
  • Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder
  • Good writing, communication, mechanical, and computer skills
  • Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary



Duties and Responsibilities

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities.  Other miscellaneous duties may be assigned

·         Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.

·         Analyze and evaluate traffic and performance data.

·         Diagnose and repair hardware, software, and system issues

·         Provide technical support to customers

·         Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems

·         Service satellites on rooftop installations

·         Maintain accurate records through documenting installations, services and repairs

·         Report technical status of system with accuracy and completeness

·         Maintain a safe work environment by following safe practices and adhering to safety

·         policies

·         Update and improve job knowledge by participating in educational opportunities and reading technical publications

·         Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling

·         Report need of vehicle repair or service when required and /or prescribed

·         Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate

·         Must maintain clean driving record while employed based on company fleet vehicle policy



Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.


Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.  A pre-employment drug screening is also a requirement.

Special Requirements

Must possess valid driver’s license with a clean driving record.



Intralot, Inc. is an Equal Opportunity Employer







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