Help Desk Support (Real Estate Software)

SoftPro has an opening for a Real Estate Customer Support Analyst.  In this position you will be responsible for providing telephone support to operations as they implement SoftPro Select to various sites across the country.  This position can be located in one of the SoftPro offices in Raleigh NC, Phoenix AZ or Irvine CA.  We have two shifts available:  1^st Shift (9:00 AM – 6:00 PM) or 2^nd Shift (10:00 AM – 7:00 PM).  Please indicate which office location and shift you are interested in.

In this position, you will:

• Provide closing and/or title phone support for all operations using SoftPro Select and resolve outstanding issues.
• Assist all SoftPro Select operation with various tasks, including but not limited to, HUD/file balancing, reconciliation, and other related pieces of the Real Estate closing process.
• Document each call and its resolution thoroughly and accurately.
• Provide a high level of customer service to each customer you works with at all times.
• Additional duties as assigned.

Job Requirements

·         2+ years experience in the real estate closing/title or escrow industry is a must.

·         Experience with West Coast Escrow & Closing process experience is a plus.

·         The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.

·         Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.

·         2 years of previous Customer Service experience

·         Prior experience with SoftPro is a plus!

Educational Requirements