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Help Desk Technicain /

Collabera Collabera

Help Desk Technicain /

  • Collabera
  • |
  • Salt Lake City, UT
  • |
  • 4/21/2017
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Job Summary

About Collabera

  • Job Status/Type: Full Time Temporary/Contract/Project
  • Job Category: IT/Software Development
  • Occupation: General/Other: IT/Software Development
  • Industry: Staffing/Employment Agencies
  • Career Level: Experienced (Non-Manager)
  • Reference Code: 92863
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives.
• Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support
• The types of technical products that we support are both hardware and software related and vary from client to client
• We fully train all of our selected candidates to handle each type of call
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees
• Answers questions about installation, operation, configuration, customization, and usage of assigned products
• Provide remote support and trouble shoot issues with customers to resolve issues
Job Requirements
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Outlook products
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills
• Ability to provide an excellent customer service that results in high customer satisfaction
• Provide remote support and trouble shoot issues with customers to resolve issues