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Loan Servicing Specialist

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Job Summary

Northmark Bank
North Andover, MA 01845
Legal Services
Financial Services
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
Bachelor's Degree
Career Level
Experienced (Non-Manager)

Loan Servicing Specialist

About the Job

Loan Servicing Specialist


Northmark Bank is a full service commercial bank dedicated to providing clients with exceptional customer service. As we cultivate personalized relationships with our clients, we practice our commitment to Northmark's original Corporate Philosophy: To work together, to provide and maintain the unparalleled standard of customized service excellence which our market demands and deserves.


We currently have an opening for a Full Time Loan Servicing Specialist in the North Andover area.

The Loan Servicing Specialist provides in depth administrative support to the Loan Operations Manager and provides superior commercial and residential loan services. A successful candidate must have the ability to communicate effectively, tactfully and professionally with clients and associates.    The incumbent will perform essential loan servicing functions as described below and will provide customer service to the Bank’s loan clients. 

Job Requirements/Duties:
The right candidate will have worked in all areas of loan servicing operations including the following:

·         Two years loan operations and servicing-related experience

·         Paralegal certification or experience preferable

·         Provide excellent customer service, primarily via telephone, answering servicing-related questions and processing telephone transfers

·         Preparing paid loans for discharge or partial release

·         Filing and retrieving original documents in the vault

·         Preparing daily loan reconciliation

·         Preparing FNMA remittance and reconciliation

·         Preparing FNMA funding and month-end processing

·         Distribution of daily reports

·         Updating review dates and officer assignments

·         Editing revisions and new loans

·         Performing loan maintenance, changes of address etc. as needed

·         Filing


  • Strong Customer Service, Interpersonal and Social Skills, Informing Others,  Mathematical and basic Accounting Skills, Financial Skills, Reporting Skills, Data Entry Skills, Attention to Detail, Organizational Skills. Dependability, good judgment.  Proficiency in PC applications, particularly in Microsoft Office applications


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