Job Description 

JOB TITLE: Maintenance Supervisor

LOCATION: Hotel

DEPT: Operations

REPORTS TO: General Manager

POSITION SUMMARY

This position is responsible for supervising the activities of the hotel maintenance department while

assisting with the repair and maintenance of the hotel�s physical plant in accordance with Company

standards for quality, cleanliness, guest satisfaction, and safety and security.

ESSENTIAL JOB FUNCTIONS

Work Objectives

� Assist the General Manager with preparing staff work schedules and directing staff to adhere to

schedules. Adjust schedules as needed to meet business demands.

� Visually inspect rooms and public areas to ensure that work orders are properly completed

according to Company standards.

� Assist the General Manager by monitoring maintenance staff productivity to ensure labor cost

objectives are met.

� Maintain proper equipment and supply inventory; follow hotel operations procedures and

communicate with the General Manager to ensure that orders are placed for any needed

equipment or supplies.

� Perform routine maintenance throughout the property, to include painting, carpet/floor cleaning,

etc.

� Perform minor adjustments on HVAC systems, including the repair and/or replacement of air

conditioning units.

� Perform minor repairs and/or replacements of room furniture, fixtures, and equipment to include

television sets, light fixtures, etc.

� Supervise and perform all other duties outlined in the Company�s Quick-Fix and 50/50

Preventative Maintenance programs.

� Clean and maintain the hotel�s exterior areas, to include the swimming pool, parking lot, and all

other aspects pertaining to the hotel�s overall landscape and curb appeal.

� Issue tools, equipment, and supplies to maintenance staff.

� Protect Company assets by properly securing tools, equipment, and supplies.

� Report requests for major repairs to the General Manager in accordance with hotel procedures.

� Assist the General Manager in determining capital requests and monitoring existing contracts for

capital projects.

Guest Satisfaction

� Announce presence and enter guest rooms in accordance with Company standards and

procedures.

� Smile, acknowledge, and greet guests while in guest rooms or any other area of the hotel.

� Respond to guest�s requests for immediate repairs.

� Ensure that the maintenance staff receives satisfactory guest satisfaction, product quality, and/or

mystery shopper scores. Take corrective action to improve any deficiencies.

Employee Satisfaction

� Assist the General Manager to recruit, hire, train, and retain employees to deliver exceptional

guest service and a quality product that will lead to achieving EBITDA goals. Maintain an

acceptable level of turnover.

� Train maintenance staff to successfully perform job duties and achieve Company standards.

� Advise and consult with General Manager in situations of poor employee performance and/or

improper employee behavior that may require counseling and/or discipline.

Teamwork

� Be available to work a flexible schedule.

� Assist other employees in various assignments, such as collecting/delivering dirty linen to

laundry, operating the hotel shuttle/van, and assisting with laundry or housekeeping, as needed.

Safety and Security

� Perform work duties in accordance with Company safety and security policies and procedures, as

well as, in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations.

� Report and store lost-and-found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE REQUIRED

MINIMUM EDUCATION:

� High school diploma or equivalent.

MINIMUM EXPERIENCE:

� Prefer at least one (1) year of related general repair and previous supervisory experience.

MINIMUM SKILL REQUIREMENTS:

� Must have basic working knowledge of plumbing, painting, HVAC, electrical, and/or other

general repair skills.

� Must display very good organization and time management skills.

� Must have excellent communication and interpersonal skills with the ability to interact with

many types of personalities.

� Must have sound judgment and discretional skills and work with little or no supervision.

� Must be able to consistently work under pressure and simultaneously prioritize multiple

projects.

� Must be able to speak, read, write and understand English.

� Must be able to obtain valid, current, and non-probationary driver�s license if required to

operate hotel shuttle/van.

� Obtain any locally required certifications.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

� Must be able to stand and sit for extended periods, often for a minimum of 2 hours at a time.

� Must be able to frequently walk and climb/descend stairs approximately 50% of the time.

� Must have general dexterity for firm and simple grasping of objects. Some tasks, such as the

use of small repair tools, may also require fine dexterity skills.

� Must be able periodically kneel, reach, crawl, and twist torso as needed to accomplish

required tasks.

� Must be able to push and/or pull approximately 60% of the time, to include when using a cart

to carry linens, trash, tools, etc. or when operating equipment such as a lawnmower,

pavement sweeper, wheelbarrow, etc.

� Must be able to regularly lift and carry up to 50 pounds without assistance and a maximum of

140 pounds with assistance.