JOB TITLE: Maintenance Supervisor
REPORTS TO: General Manager
This position is responsible for supervising the activities of the hotel maintenance department while
assisting with the repair and maintenance of the hotel�s physical plant in accordance with Company
standards for quality, cleanliness, guest satisfaction, and safety and security.
ESSENTIAL JOB FUNCTIONS
� Assist the General Manager with preparing staff work schedules and directing staff to adhere to
schedules. Adjust schedules as needed to meet business demands.
� Visually inspect rooms and public areas to ensure that work orders are properly completed
according to Company standards.
� Assist the General Manager by monitoring maintenance staff productivity to ensure labor cost
objectives are met.
� Maintain proper equipment and supply inventory; follow hotel operations procedures and
communicate with the General Manager to ensure that orders are placed for any needed
equipment or supplies.
� Perform routine maintenance throughout the property, to include painting, carpet/floor cleaning,
� Perform minor adjustments on HVAC systems, including the repair and/or replacement of air
� Perform minor repairs and/or replacements of room furniture, fixtures, and equipment to include
television sets, light fixtures, etc.
� Supervise and perform all other duties outlined in the Company�s Quick-Fix and 50/50
Preventative Maintenance programs.
� Clean and maintain the hotel�s exterior areas, to include the swimming pool, parking lot, and all
other aspects pertaining to the hotel�s overall landscape and curb appeal.
� Issue tools, equipment, and supplies to maintenance staff.
� Protect Company assets by properly securing tools, equipment, and supplies.
� Report requests for major repairs to the General Manager in accordance with hotel procedures.
� Assist the General Manager in determining capital requests and monitoring existing contracts for
� Announce presence and enter guest rooms in accordance with Company standards and
� Smile, acknowledge, and greet guests while in guest rooms or any other area of the hotel.
� Respond to guest�s requests for immediate repairs.
� Ensure that the maintenance staff receives satisfactory guest satisfaction, product quality, and/or
mystery shopper scores. Take corrective action to improve any deficiencies.
� Assist the General Manager to recruit, hire, train, and retain employees to deliver exceptional
guest service and a quality product that will lead to achieving EBITDA goals. Maintain an
acceptable level of turnover.
� Train maintenance staff to successfully perform job duties and achieve Company standards.
� Advise and consult with General Manager in situations of poor employee performance and/or
improper employee behavior that may require counseling and/or discipline.
� Be available to work a flexible schedule.
� Assist other employees in various assignments, such as collecting/delivering dirty linen to
laundry, operating the hotel shuttle/van, and assisting with laundry or housekeeping, as needed.
Safety and Security
� Perform work duties in accordance with Company safety and security policies and procedures, as
well as, in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations.
� Report and store lost-and-found items in accordance with hotel procedures.
� High school diploma or equivalent.
� Prefer at least one (1) year of related general repair and previous supervisory experience.
MINIMUM SKILL REQUIREMENTS:
� Must have basic working knowledge of plumbing, painting, HVAC, electrical, and/or other
general repair skills.
� Must display very good organization and time management skills.
� Must have excellent communication and interpersonal skills with the ability to interact with
many types of personalities.
� Must have sound judgment and discretional skills and work with little or no supervision.
� Must be able to consistently work under pressure and simultaneously prioritize multiple
� Must be able to speak, read, write and understand English.
� Must be able to obtain valid, current, and non-probationary driver�s license if required to
operate hotel shuttle/van.
� Obtain any locally required certifications.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
� Must be able to stand and sit for extended periods, often for a minimum of 2 hours at a time.
� Must be able to frequently walk and climb/descend stairs approximately 50% of the time.
� Must have general dexterity for firm and simple grasping of objects. Some tasks, such as the
use of small repair tools, may also require fine dexterity skills.
� Must be able periodically kneel, reach, crawl, and twist torso as needed to accomplish
� Must be able to push and/or pull approximately 60% of the time, to include when using a cart
to carry linens, trash, tools, etc. or when operating equipment such as a lawnmower,
pavement sweeper, wheelbarrow, etc.
� Must be able to regularly lift and carry up to 50 pounds without assistance and a maximum of
140 pounds with assistance.
Who is La Quinta?
We help brighten the day of our busy, practical, hardworking travelers and help them take care of their business or leisure travel needs. We provide the best hotel rooms, warmest hotel atmosphere and most courteous service in our market segment at every hotel, every night.
Our Goal, it's easy
We want for every guest to wake up on the bright side while staying at our hotel. We offer clean and comfortable guest rooms with a dose of advertising humor to help our guest feel optimistic and happy no matter what the day holds. A great portion of this comes directly from our employees attitudes. And as if that wasn’t enough, we offer our guest free Bright Side™ breakfast, free hi-speed Internet while they stay with us and comfy beds. Many of our properties include pools and well equipped work-out facilities.
What sets us apart?
Every team member plays a vital role in the success of our family and growth. We are not a conglomerate of hotels brands that make decision on panel of “experts”. We make an effort to know all our employees and help them grow through our training program. While we may be one of the largest owner-operators of hotels in North America, we are a family first.
La Quinta is proud to be the only hotel company who has been accepted as a member of AARP’s National Employer Team and the first hotel company certified as an Age Friendly Employer by RetirementJobs.com.
At La Quinta, we have a culture by which we are never satisfied. It doesn’t matter how well we have done something in the past or how well we may do it today, our goal is to continually improve. Our operating philosophy is very simple:
Everything we do at La Quinta truly revolves around our people, our product and our service.
We work just as hard to create a work environment that’s equally inviting and with many benefits: