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UPS Collections Associate

UPS Careers

UPS Collections Associate


The Collections Associate impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure through customer contact.

Duties include:

  • Significant communication with internal and external customers via phone and email regarding delinquent balances
  • Identify and prioritize issues impacting payment
  • Daily interaction with key client personnel
  • Work with Account and Program Managers to keep current with any client/customer changes
  • May require root cause analysis and problem resolution
  • Develop, create and analyze collection and Accounts Receivable reports
  • Update customer and other stakeholder information using various software programs including UPS proprietary programs

Knowledge and Skills Required:

  • Professional in appearance, actions, and behavior
  • Detail oriented with strong organizational skills
  • Intermediate skills in MS Office applications or similar applications
  • Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
  • Capability to analyze and prioritize work
  • Excellent problem-solving skills
  • Self-directed, self-motivated individual with a personable demeanor
  • Desire to work in a position requiring extensive phone and email communication
  • Willingness to work in a highly measured, fast paced, production environment

Knowledge and Skills Preferred:

  • Prior phone center experience
  • Bachelor’s Degree
  • Advanced skills in MS Office applications
  • Desire for advancement
  • Experience handling objections and gaining commitment
UPS is an Equal Opportunity Employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Position Information

  • Company:
  • Location:
    Scranton, PA 18512
  • Job Category:
  • Occupations:
    General/Other: Accounting/Finance
  • Career Level:
    Experienced (Non-Manager)
  • Industries:
    Logistics & Supply Chain Solutions
  • Reference Code:

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What comes to mind when you think about UPS and technology? With more than $1 billion spent on technology initiatives each year, we do so much more than making sure each delivery arrives on time. Our teams develop powerful technology solutions necessary to keep our global operations running seamlessly. These products not only help our employees work more efficiently, but also support the needs of our business and individual customers.