Patient Advocate

SUMMARY

Morris Heights Health Center (MHHC) is seeking an experienced Patient Advocate to coordinate the resolution of patient relation issues and serve as a liaison between patients/families and MHHC Departments. Under the Direction of the Risk Management Team, the Patient Advocate is expected to serve as an information resource for all patients as well as the community and provide a grievance mechanism to ensure quality patient care while minimizing potential liability to the health center. This individual will personally investigate, research and  document patient complaints and develop an acceptable resolution. The patient advocate will adhere to professional standards, organization policies and procedures as well as federal, state and joint commission standards.

REQUIREMENTS:

The successful candidate will have at least an Associate’s degree in Healthcare

Administration, Psychology, Communications, or a related field. Bachelor’s Degree is preferred. Should have at least two years of experience as a Patient Advocate or Patient Services Coordinator along with excellent communication skills and the strong ability to build relationships and resolve conflicts. Bilingual English/Spanish is required.

ABOUT US:

Since 1981, Morris Heights Health Center (MHHC) has had a record of distinction as the major provider of health care to MorrisHeights and its surrounding areas in the Bronx.  We've provided quality primary healthcare services to all members of the community, including the medically, socially and economically disadvantaged - from medical and dental services to counseling.

MorrisHeightsHealthCenter offers a highly competitive and comprehensive benefits package for our employees and their families. Our benefits coverage includes medical insurance, dental insurance, a prescription-drug plan, flexible spending accounts, long-term and short-term disability insurance, life insurance, paid time-off, and tuition reimbursement. In addition to the non-contributory profit-sharing plan, employees are encouraged to participate in our pre-tax savings plan.            

MHHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which MHHC has facilities.  Visit our website: www.mhhc.org.