Wescom Credit Union is currently seeking a Telephone Services Representative. There are several Full-time positions available and can be located in either of our two Call Center locations: Pasadena or Anaheim
PLEASE NOTE: There is a initial two-month training program which will be held in Pasadena.
Main Job Responsibilities:
Maintains high level of Member service, promotes advocacy and continually focuses on improvement in Member survey ratings.
Assists Members in establishing and maintaining share and loan services by asking probing question, exploring options, and completing necessary documents and performing data entry of records in compliance with audit requirements. Attracts new Members and supports member and account retention.
Assists Members with loan information including all consumer and real estate loan products and rates. Assists Members with savings information including IRA and term certificates.
Serves as the first point of contact for account inquiries regarding Wescom’s credit card portfolio.
Answers Member telephone and/or electronic inquiries and provides information in accordance with credit union policy. Assists Members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, APS check-by-phone processing and other account-related needs.
Serves as an Member advocate to resolve service issues and problem resolution.
Supports Wescom’s eCommerce initiatives such as BillPayer services and eBranch support by being the first point of contact for account maintenance and problem resolution.
Supports growth objectives by offering credit union products and services and by referring Members to Credit Union CUSO products other Credit Union partner vendors.
Meets personal development and training objectives established by department management and completes Wescom University core curriculum.
Ensures that the physical environment of assigned workspace is maintained according to Wescom’s standards and that personal appearance reflects the desired level of professionalism.
Performs other related duties as assigned or requested.
Education and Experience:
High school graduate. Previous financial industry experience and call center experience preferred.
Other Skills and Abilities:
Proficient in technology applications, including the teller system, and maintains confidentiality of credit union and member records.
Proficient in Microsoft Applications (Word, Excel, PowerPoint and Outlook)
How to Apply:
Simply click on the Apply button at the bottom of the page and apply via our Careers page. Your qualifications will be reviewed and if we find your qualifications do match the requirements of our job opening, a recruiter will contact you within 5-10 business days.
Why Work for Wescom?
· Comprehensive medical, dental, and vision plan coverage
· 401(k) Plan with employer matching
· Paid time off including Vacation, Floating Holidays (full-time only), and Sick
· Preferred rates on loans and deposit products for employees
· Benefits for Full-time and Part-Time employees
· Generous Educational Reimbursement
· Wescom University dedicated to providing learning & development opportunities to employees
· Work/Life Balance
· Opportunity to work for an industry-leading organization that has been around for over 75 years!