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Retail Sales Agent

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Retail Sales Agent

Under limited supervision, the Retail Sales Agent IV assists customers primarily in person in order to provide information about our clients products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems while assisting and mentoring team members.


  • Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner.
  • Resolves escalated customer issues of a complex nature
  • Demonstrates a strong passion for selling Company products and services
  • Meets and exceeds monthly revenue sales targets
  • Generates and/or maintains departmental reports as required
  • Assists other Retail Sales Agents and Supervisors as required
  • Serves as a mentor to other team members, providing instruction, support and direction
  • Communicates with other departments to troubleshoot system problems
  • Maintains and computes individual and team statistics for management standards and sales
  • Assists the Supervisor in scheduling resources to ensure departmental objectives are met
  • Assists the Supervisor in maintaining consistency within the department by providing coaching and problem resolution when needed
  • Provides input and suggestions related to process improvements
  • Performs other duties as assigned

  • High school diploma or equivalent
  • Proficiency in using a Windows-based computer
  • Keyboarding skills
  • Ability to prioritize and organize effectively
  • Ability to multi-task
  • Ability to work independently and with others

Preferred Experience

  • Bi-lingual proficiency preferred in some locations
  • Customer service and/or sales experience preferred

Working Conditions

  • Retail office environment


Pay includes hourly base plus bonuses and incentives

incredible-job summary
  • Company:
    DFW Management Group
  • Location:
    Irving, TX 75062
  • Job Status/Type:
    Full Time Employee
  • Job Category:
    Sales/Retail/Business Development
  • Occupation:
    Retail/Counter Sales and Cashier
    Sales Support/Assistance

  • Industry:
  • Work Experience:
    1+ to 2 Years
  • Education Level:
    High School or equivalent
  • Reference Code: