|

Get new similar jobs by email for

Technical Support Analyst Bili...

LIberty Personnel Header
LIberty Personnel Banner LIberty Personnel

Location:   Philadelphia , PA

Status:   Full Time, Employee

Career Level:   Experienced (Non-Manager)

Contact Information

Reference Code: LP46360


Technical Support Analyst Bilingual English Spanish

Job Details:

Technical Support Analyst Bilingual English Spanish

This role requires providing support in both English and Spanish (must be fluently bilingual)
Monitor, manage, and document all actions and solutions into the issue resolution system
Responsible for monitoring phone and email queue for created tickets and creating new tickets
Process, resolve, and if needed, escalate support issues
Software installation and configuration through remote access system
Software setup and training for end-users
Pre-installation evaluation of custom technology
Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization.
Support a variety of application platforms and systems
Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools

QUALIFICATIONS
This role requires providing support in both English and Spanish (must be fluently bilingual)
Strong critical thinking and problem solving skills, dependable and punctual, positive attitude and works well under pressure.
Good interpersonal skills and exceptional customer service skills, with the ability to interface with customers and our remote-based employees and contractors.
Detail oriented, understands and works well with standards and processes that vary between many accounts.
Ability to multitask and prioritize requests with ability to learn quickly in our fast paced environment.
Must be proficient in the below:
Microsoft Office 2000 to 2013
Windows XP, Vista, and Windows 7, Windows 8, Windows 10
Windows Server 2008, 2012 (Including Active Directory)
Basic Networking and Networking Topology (the more, the better)
Remote Desktop support
Online Collaboration Tools
Virtualized Environments

A basic understanding of the below is helpful:
SQL
XML
MAC
IOS
ANDROID

This is a full time position, offering a salary, bonus, car allowance, phone / mobile devices, laptop, top notch benefits, and many more perks!

Please send me a word doc attachment of your resume to dylan@libertyjobs.com  

Dylan Bronson
Liberty Personnel Services, Inc.
410 Feheley Drive | King of Prussia, PA 19406
Direct Line: 484.531-1942
dylan@libertyjobs.com www.libertyjobs.com  



LIberty Personnel

Location:   Philadelphia , PA

Status:   Full Time, Employee

Career Level:   Experienced (Non-Manager)

Contact Information

Reference Code: LP46360